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Service Now Admin Online Training in USA

Introduction to the Service Now Admin:

Learn Service Now Certification Course  Online Training in USA Become a certified Service Now Administrator by enrolling into Tech-smart IT training, where you will master the fundamental concepts and advanced features of the Service Now platform. You will learn how to configure and run administrative tasks on the ServiceNow through real-world examples and hands-on projects. You will also get guidance on how to clear the ServiceNow Administrator Certification Exam. Enroll and get certified.

ServiceNow Admin Course Contents

Introduction to Service Now:

  • What is Service Now?
  • Why and who can User Service Now
  • Concept of Cloud Computing in Service Now
  • Introduction to ITIL Foundation
  • Navigation and Users
  • Helpful Portals, Releases

Creating Homepage

  • Creating Gauges
  • Define CSS Properties, UI Properties
  • Change Visibility of Homepage and Banner

Tables, Form, Dictionary

  • Creating Application , module
  • Creating Table
  • Personalizing form and table layout
  • Creating Section
  • View
  • Dictionary Overrides
  • Reference Qualifiers
  • Related Lists

Update Set’s creation

  • Creating an Update Set
  • Merge update set
  • Retrieve Update set in another instance

Creating workflow

  • Workflow editor and workflow scripts
  • Workflow activities and workflow context
  • Workflow stages, Transitions

Service catalog management

  • User of Service catalog, Back and end execution
  • Creating catalog item, record producer, order guide
  • Create RITM and catalog task
  • Attaching workflow to catalog items

Importing data in Service Now

  • Data Sources
  • XML Report
  • Transform Maps
  • Schedule data import
  • Import sets
  • Transform Scripts
  • Data Load automation

User Administration

  • Creating groups
  • Users and Departments
  • Concept of delegation
  • Customizing user profile
  • Roles & group membership
  • Fetch detail of logged in user

Email Notification:

  • Defining a template
  • Define notification
  • Email Logs
  • Introduction to SMTP and POP mail Servers
  • Trigger email and even

Create SLA & Schedule

  • SLA Definitions
  • SLA Properties
  • Attach SLA to tasks
  • Create Schedule and child Schedule

Schedules Jobs

  • Introduction to Scheduled jobs
  • Schedule job Log
  • Scheduled reports

Access control List

  • Create Read, Write and create ACL on table and field Level.
  • Debug ACLS
  • Write ACL Scripts
  • Concept of Privileged system admin

Introduction to web Service:

  • Introduction to web services
  • SOAP Messages
  • Debugging
  • Personalize users
  • Debugging business rule
  • Debugging ACL
  • Background Scripts